About the Job: HEROIC.com (HEROIC.com) is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.
As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems. This includes installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment.
The ideal candidate should have strong technical proficiency, and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville, CA.
What you will do:
- Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.
- Troubleshoot and resolve technical issues related to hardware, software, and networks.
- Work closely with the remote helpdesk team to resolve tickets
- Computer Installations and Imaging
- Maintain IT asset inventory and documentation of system configurations and processes.
- Software Management & Installations
- Network and networking device troubleshooting
- Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
- Assist in documentation and implement IT policies and procedures.
What we are looking for:
- BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field.
- Minimum 5 years of experience as experience in IT support, system administration, or related technical roles.
- Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.
- Microsoft Windows, Linux
- Active Directory, Office365
- Enterprise Networking
- Virtual environments
- Storage technologies
- Endpoint Management, Computer Imaging - Experience deploying and supporting cloud-based applications
- Knowledgeable with cybersecurity best Practices, HIPAA, and/or HITECH requirements.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Excellent English verbal/written communication and interpersonal skills.
Preferred Qualifications:
- Healthcare-related IT Experience and/or industry knowledge is a plus
- Experience working with remote/offshore teams
- Project Management Training or experience (including software) preferred
- Background working with an MSP or MSSP environment is an added advantage
What we offer:
- Position Type: Full time
- Work Location: 100% onsite in Watsonville, CA. Candidate must reside near or within 30-mile radius of the city
- Compensation: $50,000-70,000 annually, depending on experience
- Professional Growth: Amazing upward mobility in a rapidly expanding company.
- Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies.